"At my age - 95 - mastering how to use your app was difficult. First trip I ordered was wrong, had to be cancelled, and I was billed for the cancellation. I think I've got the hang of it now"
RYAN GREGORY
"Booking experience was really quick and easy!"
LUCY CAMPBELL
"I ordered this Taxi for 1.30 am and it set itself to the afternoon wen I've lost £113 and I'm stuck in Folkestone ! Thanks "
MAHMOUD MOSTAFAVI
"Fantastic driver. Very helpful."
BRUCE ZENTNER
"Our car and driver were excellent and I would be happy to use him again.
My problem is with the booking process. I booked 3 months in advance and was shortly told the driver was confirmed. All was great. Then on the day before pickup I received an email stating that if I didn't call within 2 hours my booking would be cancelled. We were on holiday so I did not receive the email in time and my booking was cancelled. I immediately called and asked why and I was told that I used the wrong postal code and the amount I already paid was not enough. I did not use the wrong postal code because I used your software on the companies website and it filled in the details after I gave it the name of the hotel we were staying at. I never typed in a postal code so could not have put in the wrong one. I was told the only way to reactivate my booking was to pay the driver in cash (80 pounds) at the time of service. I felt like this was extortion. Pay or lose all your money and don't get a ride. So wrong. Out of desperation I agreed to pay the extra 80 pounds and the pickup was rescheduled.
I feel taken advantage of and robbed. I think the company should pay me back the 80 pounds I had to pay due to an error in there system. I did nothing wrong and was penalized for someone else's error.
Based on this experience I will not be booking with this company again."